Privacy Policy

1. Introduction

Willify respects your privacy and is committed to protecting your personal information. This Privacy Policy applies to all users who access or use our website, online will-making services, legal document services, consultation services, payment services, support services, and related offerings.

By accessing or using Willify, you agree to the collection, use, storage, and processing of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

2. About Willify

Willify is an online platform that helps users create wills, manage estate-planning information, access legal-document support, and connect with legal or service professionals where applicable.

In this Privacy Policy, “Willify,” “we,” “our,” or “us” refers to [Company Legal Name], operating under the brand name Willify. “User,” “you,” or “your” refers to any person who uses our website or services.

3. Information We Collect

We may collect different types of personal information depending on how you use our services.

3.1 Account and Contact Information

We may collect your name, email address, mobile number, residential address, city, state, country, PIN code, login details, and communication preferences.

3.2 Identity and Verification Information

Where required for service delivery, verification, legal-document preparation, fraud prevention, or compliance, we may collect details such as date of birth, age, identification information, signature, and documents voluntarily uploaded by you.

3.3 Will and Estate-Planning Information

Since Willify helps users prepare wills and related documents, we may collect sensitive personal and family information, including details of spouse, children, parents, beneficiaries, nominees, executors, witnesses, guardians, legal heirs, assets, liabilities, bank accounts, investments, insurance policies, immovable property, movable property, business interests, digital assets, specific bequests, and testamentary instructions.

3.4 Payment and Billing Information

We may collect billing name, billing address, payment status, transaction reference, invoice details, subscription plan, refund details, and tax-related information. We do not normally store full card numbers, UPI PINs, net-banking passwords, or similar sensitive payment credentials. Such information is processed by third-party payment gateways.

3.5 Communication and Support Information

When you contact us, we may collect your messages, emails, call notes, WhatsApp messages, support requests, feedback, complaints, documents shared for assistance, and related communication records.

3.6 Technical and Usage Information

We may automatically collect technical information such as IP address, browser type, device type, operating system, pages visited, referring URL, access time, cookies, session data, error logs, and security logs.

4. How We Use Your Information

We may use your information for the following purposes:

• To create and manage your account.
• To provide will-making, estate-planning, and legal-document services.
• To generate drafts and documents based on your instructions.
• To process payments, invoices, subscriptions, and refunds.
• To provide customer support and respond to queries.
• To coordinate with lawyers, advisors, consultants, or service providers where required.
• To improve our website, services, templates, workflows, and user experience.
• To send service updates, reminders, confirmations, security alerts, and important notices.
• To prevent fraud, misuse, unauthorised access, and illegal activity.
• To comply with applicable laws, regulations, court orders, or lawful requests.
• To enforce our Terms of Use, Disclaimer, and other policies.

5. Legal Basis for Processing

We process your personal information based on consent, performance of requested services, legal obligations, legitimate business purposes, security requirements, fraud prevention, dispute resolution, and compliance with applicable laws.

6. Information About Other Persons

You may provide information about beneficiaries, nominees, executors, witnesses, family members, guardians, legal heirs, advisors, or other persons while using our services.

By submitting such information, you confirm that the information is accurate to the best of your knowledge and that you are lawfully permitted to provide it for will creation, estate planning, legal-document preparation, or related purposes.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to keep you logged in, remember your preferences, improve website functionality, analyse usage, measure marketing performance, and protect our platform from misuse.

You may disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

8. Sharing of Information

We do not sell your personal information. However, we may share your information where necessary with:

• Lawyers, legal advisors, consultants, or service professionals.
• Technology, hosting, cloud, email, SMS, analytics, and support service providers.
• Payment gateways, banks, accounting providers, and financial service providers.
• Government, regulatory, law-enforcement, or judicial authorities where required by law.
• Professional advisors, auditors, tax consultants, or compliance partners.
• Successor entities in case of merger, restructuring, acquisition, investment, or business transfer.

9. Confidentiality of Will and Estate Information

We understand that will-related, asset-related, beneficiary-related, and family-related information is highly confidential. We take reasonable steps to restrict access to such information only to authorised personnel, technology systems, service providers, legal professionals, or advisors who need access for service delivery, compliance, support, or security purposes.

Use of Willify does not automatically create an advocate-client relationship between you and Willify. Any advocate-client relationship may arise only through a separate engagement with a qualified legal professional.

10. Data Storage and Retention

We retain your information for as long as necessary to provide services, maintain records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and support business operations.

Since wills and estate-planning documents may remain relevant for long periods, certain records may be retained for extended periods unless deletion is requested and such deletion is legally and operationally permissible.

11. Data Security

We use reasonable technical, organisational, and administrative safeguards to protect your personal information from unauthorised access, misuse, loss, alteration, disclosure, or destruction.

These safeguards may include access controls, secure hosting, password protection, encryption where appropriate, backups, monitoring, firewalls, and confidentiality obligations.

However, no website, internet transmission, server, or digital storage system can be guaranteed to be completely secure. You are responsible for keeping your login credentials confidential.

12. Your Rights

Subject to applicable law, you may have the right to access, correct, update, delete, or request restriction of your personal information. You may also withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details provided in the “Contact Us” section below. We may verify your identity before processing your request.

13. Withdrawal of Consent

Where we rely on your consent, you may withdraw your consent by contacting us. Withdrawal of consent will not affect processing already completed before withdrawal.

If the withdrawn consent is necessary for providing a service, we may be unable to continue providing that service.

14. Account Deletion

You may request deletion or deactivation of your account by contacting us. Upon receiving a valid request, we will take reasonable steps to delete or deactivate your account, subject to legal, tax, security, backup, contractual, and dispute-resolution requirements.

15. Children’s Information

Willify services are generally intended for adults who are legally competent to create wills or use estate-planning services. We do not knowingly allow children to independently create accounts.

However, users may provide information about minor children, minor beneficiaries, or guardians for estate-planning purposes. By submitting such information, you confirm that you are legally authorised to do so.

16. Third-Party Links and Services

Our website may contain links to third-party websites, payment gateways, video-call platforms, legal-service providers, or external resources. We are not responsible for the privacy practices, security, content, or terms of such third parties.

17. Marketing Communications

We may send you service updates, educational content, offers, or promotional communications where permitted by law. You may opt out of promotional communications at any time. Even after opting out, you may still receive important service, legal, payment, or security-related communications.

18. Data Transfers

Your information may be stored or processed in India or other locations where our technology vendors, hosting providers, or service providers operate. We will take reasonable steps to ensure that such processing is protected in accordance with applicable law.

19. Data Breach and Security Incidents

In the event of a data breach or security incident affecting your personal information, we will take reasonable steps to investigate, contain, mitigate, and notify affected users or authorities where required by applicable law.

20. Accuracy of Information

Willify relies on the information provided by you. You are responsible for ensuring that all information submitted by you is accurate, complete, updated, and lawful.

We are not responsible for errors, omissions, outdated information, incorrect beneficiary details, incomplete asset disclosures, or inaccurate legal instructions submitted by you.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, business practices, or services. The updated Privacy Policy will be posted on this page with a revised “Last Updated” date.

Your continued use of Willify after changes are posted means you accept the updated Privacy Policy.

22. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or your personal information, please contact us:

[Company Legal Name]
Brand: Willify
Email: info@willify.co
Website: [www.willify.co]

23. Suggested Consent Statement

For registration, checkout, or will-creation forms, you may use the following consent language:

I have read and understood the Privacy Policy, Terms of Use, and Disclaimer of Willify. I consent to the collection, use, storage, and processing of my personal information for account creation, will preparation, legal-document services, payments, support, compliance, and related purposes.

I confirm that all information provided by me, including details of beneficiaries, nominees, executors, witnesses, family members, assets, liabilities, and related persons, is true to the best of my knowledge and has been submitted lawfully for the purpose of will creation, estate planning, and related Willify services.